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Articles

McKinsey/Skift Report

9/27/2020

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Published September 22 2020

Table of Contents
Authors
Supporting Contributors
Acknowledgments
Executive Summary (page 7)
  • Key Insights of the Report
  • What We Recommend
Introduction: Travel’s Unprecedented Turbulence
1 | Travel Sectors: Health , Risks, And Strengths (page 11)
  • Airlines
  • Hotels
  • Vacation rentals
  • Tours and activities
  • Online travel agencies (OTAs)
  • Car rentals and ridesharing
  • Cruise
2 | Travel Segments : Leisure and Business Travel Take Different Paths (page 24)
  • Leisure travel
  • Business travel
  • Will the distinction between leisure and business travel still matter?
3 | When Will Travel Recover? Forecasts and Indicators (page 40)
  • Scenarios suggest global tourism recovery by 2023–2024
  • Recovery will look very different from one geography to another
  • Trending toward a scenario in which full recovery will take time
  • Cause for optimism? Travel could partly recover even before a vaccine
4 | Grow your way out of the crisis : Four actions for travel companies (page 57)
  • Understand your customers as microsegments, not monoliths
  • Design the next set of thoughtful customer-experience interventions
  • Expand your view of the ecosystem
  • Sustain your crisis-induced agility
Who will come out ahead?
Notes
About

Click here for full 92 page report.

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    Jim Hepple is an Assistant Professor at the University of Aruba and is Managing Director of Tourism Analytics.

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  • Home
  • Latest News
  • Statistics
    • Abu Dhabi
    • Anguilla
    • Antigua & Barbuda
    • Aruba
    • The Bahamas
    • Barbados
    • Belize
    • Bermuda
    • Bonaire
    • British Virgin Islands
    • Cancun
    • Caribbean
    • Cayman Islands
    • Costa Rica
    • Cozumel
    • Cruise Visitors Caribbean
    • Cuba
    • Curacao
    • Dominica
    • Dominican Republic
    • Dubai
    • El Salvador
    • Florida
    • Global (UNWTO)
    • Grenada
    • Guadeloupe
    • Guatemala
    • Guyana
    • Haiti
    • Hawaii
    • Honduras
    • Jamaica
    • Las Vegas
    • Los Cabos
    • The Maldives
    • Martinique
    • Mauritius
    • Mexico
    • Montserrat
    • Nicaragua
    • Orlando
    • Panama
    • Puerto Rico
    • Punta Cana
    • Saint Lucia
    • Seychelles
    • St Kitts & Nevis
    • St. Vincent & The Grenadines
    • Sint Maarten
    • Trinidad and Tobago
    • Turks & Caicos
    • UK Residents Outbound
    • US International Outbound
    • US Consumer Confidence Index
    • USVI
  • Articles
  • About Us
  • What we do
  • Contact Us
  • Newsletter